You may return items that you have received that are incorrect based on your initial invoice, or any defective item. Moon Mountain will pay the return shipping costs if the return is a result of our error. All return requests are subject to Moon Mountain Administrative approval.
Our program allows you to exchange e-liquids purchased from us if you are unable to sell them within a 60-day period. On any new order made, Moon Mountain will buy back your remaining quantities of the order within the 60-day term with a 15% restocking fee. This can be applied to your reorder replacement. Returned products will be subject to inspection for quality and may require purchase of damaged goods. You are required to ship back the goods to us properly packaged.
In the event you require a refund Moon Mountain has two options:
Option 1) You can receive a credit directly to your account to use on any future orders. Please contact your sales representative to discuss.
Option 2) Moon Mountain will refund the card used at the time of purchase. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund faster. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address globally. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
* Please also note that the shipping rates for all items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.